Privacy Policy

This Privacy Policy explains how Vietur collects, uses, stores, shares, and protects personal information when you browse our website, send an inquiry, request a quotation, make a booking, or communicate with us.

1. Scope

This policy applies to information collected through:

• the Vietur website
• booking and inquiry forms
• email, messaging, phone, and customer-support conversations
• post-booking operational communication with travelers

2. Information We Collect

Depending on your interaction with us, we may collect:

Contact and identity details

• full name
• email address
• phone number
• nationality or country of residence
• passport-related details when operationally required for travel fulfillment

Booking and travel details

• number of travelers
• preferred travel dates
• pickup and drop-off details
• destination interests
• special requests, dietary restrictions, celebration notes, or accessibility needs

Payment-related information

We may receive payment status, transaction reference, payer name, billing information, or confirmation details necessary to reconcile a booking. Sensitive card data is generally handled by the relevant payment provider and should not be sent to us unless expressly requested through a secure approved method.

Technical and usage data

• IP address
• browser or device information
• approximate geolocation derived from technical signals
• pages visited, referral source, and general website interaction data

3. Why We Use Personal Data

We use personal data to:

• respond to inquiries and provide quotations
• confirm, manage, and deliver bookings
• coordinate with hotels, transport providers, guides, attractions, or other suppliers
• send booking updates, service notices, and operational reminders
• improve website usability, service quality, and itinerary relevance
• comply with legal, tax, accounting, fraud-prevention, and security obligations

4. Legal Basis

Depending on the context, we process personal data because:

• it is necessary to take steps before entering into a contract
• it is necessary to perform a booking or travel service contract
• it is required to meet legal or regulatory obligations
• it serves legitimate business interests such as fraud prevention, operational continuity, and service improvement
• you have voluntarily provided consent where consent is the appropriate basis

5. Sharing of Information

We may share necessary information with:

• hotels and accommodation partners
• transport companies, drivers, vessel operators, and local guides
• activity operators and destination suppliers
• technology, hosting, analytics, communication, and payment service providers
• legal, accounting, compliance, or professional advisers where reasonably necessary

We do not sell personal data as a merchantable contact list. Any sharing is limited to what is reasonably required for service delivery, platform operation, or legal compliance.

6. Cross-Border Processing

Travel services often require information to be shared with partners in different countries. By requesting international travel services through Vietur, you understand that the practical performance of the booking may require cross-border data handling.

7. Data Retention

We retain personal data only for as long as reasonably necessary to:

• manage active inquiries and bookings
• handle post-travel questions, complaints, or refunds
• keep accounting and legal records
• enforce our rights, detect misuse, or resolve disputes

Retention periods may vary depending on booking status, legal obligations, and operational need.

8. Security Measures

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, misuse, disclosure, loss, or alteration. However, no internet transmission or storage environment can be guaranteed as completely secure.

9. Your Responsibilities

You are responsible for ensuring that information you provide is accurate and that you have authority to provide personal data for other travelers included in your booking.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• remember language or display preferences
• support core website functionality
• understand aggregated usage patterns
• improve content and conversion flows

You may control cookies through your browser settings, though disabling some categories may affect site behavior.

11. Marketing Communications

If you contact us or book with us, we may send service-related communications necessary for your inquiry or booking. Promotional communication, if any, should be limited and you may request that we stop sending non-essential marketing messages.

12. Children’s Data

We may process information relating to child travelers only when it is provided by a parent, guardian, or authorized adult for the purpose of arranging travel services. We do not intentionally collect children’s data for unrelated marketing purposes.

13. Access, Correction, and Deletion Requests

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain types of processing. We may need to verify identity and may retain limited records where required for legal, contractual, fraud-prevention, or accounting reasons.

14. Operational Messaging and Support Records

Messages sent to Vietur through forms, email, or supported communication channels may be stored as part of the customer-service record so we can respond consistently, troubleshoot issues, and maintain booking history.

15. Third-Party Links and Services

The website may link to third-party sites or use third-party infrastructure. Those third parties operate under their own policies. Vietur is not responsible for the privacy practices of external websites or independent service providers beyond our reasonable control.

16. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. The version published on the website is the current version unless a different effective date is stated.

17. Contact

If you have privacy-related questions or requests, you may contact Vietur using the contact information shown on the website or in your booking correspondence.